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Dr.
Guillermo E. Lasso R. Bonn,
Nordrhein-Westfalen, Germany |
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Summary
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The best service quality and customer satisfaction, automation and cost reduction, business intelligence and performance improvement – all supported by Data and Information Technologies. That's what I can offer. Presently working with DHL Group at the DHL Freight Head Office as Senior Manager - Project Assurance. I am 40+ years old and have more than twenty-five (25+) years of experience working on information systems and computing technology, including twenty (20) years with DHL in different countries. First Language: Spanish. Second Language: English. Learning: German |
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Titles
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Master in Higher
Education
Universidad Latina de Panamá |
2025 |
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Professional
Agile Leadership
Scrum.org |
2023 |
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Professional
Scrum Master
Scrum.org |
2022 |
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Doctor in
Projects (Artificial Intelligence, RPA, Data Analytics)
UNADE
(Mexico) - Grupo IOE (Spain) |
2022 |
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MCSE Certified Solutions
Expert: Data Management and Analytics
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2016 |
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Microsoft
Certified Solutions Associate: SQL Server 2012
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2014 |
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PRINCE2
Certified. Foundation of Project Management
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2013 |
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Oracle Database
SQL Certified Expert
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2012 |
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ITIL v3
Certified. Foundation of IT Service Management
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2011 |
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Ms. Certified Business
Intelligence Technology Specialist - SQL Server 2005
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2009 |
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Master of
International Commerce and Logistics
Graduated with Honors Universidad Latina de Panamá (INCAE Business School network member) |
2009 |
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Postgraduate
degree in High Management
Universidad Latina de Panamá (INCAE Business School network member) |
2008 |
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Maestría en Administración Tecnológica de la
Información (IT Management)
Graduated as Cum Laude ULACIT – Laureate International Universities |
2007 |
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Postgraduate
degree of Administration and Information Technology
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2007 |
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Superior
Technician in Administrative Computer Science
Cerpa International College |
2007 |
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Licenciatura en Administración y Sistemas de
Computación
International University |
2007 |
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Administrative
and Accounting Computer Science Diploma
Centro
de Estudios Regionales de Panamá |
2006 |
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Microsoft Office
Specialist (MOUS) - Microsoft Access
New Horizons – Microsoft |
2002 |
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A+ Certified
Professional
CompTIA, IL United States |
2001 |
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Certified Novell
Administrator (CNA)
Novell, MA United States |
2000 |
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Técnico en Arquitectura e Instalación de Redes
Centro
de Adiestramiento y Soporte Técnico |
2000 |
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Bachiller en Ciencias con Orientación en
Contabilidad
Colegio
Bilingüe de Cerro Viento |
1998 |
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Experience
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Ø DHL Freight – Global Head Office (DHL
Freight GmbH)
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2021 - present |
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DHL
– Business Intelligence & Reporting - Senior Manager - Project
Assurance
· Independent oversight of projects (e.g., goal, plan, progress, methods, decisions, risks, benefits) · Installation of project processes · Projects consultation and guidance · Implementation and monitoring of measurements or metrics · Establishment of standards and best practices · Improvement of productivity and maximization of process value across all domains · Manage, back up and/or take over projects requiring special attention or expertise |
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Ø DHL Freight – Global Head Office (DHL
Global Management GmbH)
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2012 - 2021 |
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DHL
- BPM - Senior Manager - Data Warehouse & Business Intelligence
also roles as BI Manager; IT Development and Data Mining Manager · Business Intelligence Strategy and projects roadmap planning · Business requirements analysis, process and solution design · Reporting Systems Development & Product Management · Performance Management · Process simplification and standardization · ETL, data modeling, master data and quality management, data warehousing · Cross functional BI Projects (e.g. Business Performance Scorecard, Quality Dashboard) and developers management · RPA solution design and consulting · SAP CRM Data Quality Management · Connecting HR EOS (Employee Opinion Survey) & Business KPIs · Data Analytics Forecasting projects · Coaching, advising and sharing good practices |
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Ø DHL Global Forwarding – Global
Headquarters (DHL Global Management GmbH)
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2010 - 2011 |
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DHL
- Global Performance Management & First Choice - Global Performance
Measurement
FC Master Champion Bronze certified (DP DHL Six Sigma) · Global Sales Effectiveness KPIs - Standardization and reporting · Customer Improvement Program (CIP) - Global Performance Measurement Lead · Global Operational Reporting package (e.g. Ops, HR, Sales, CO2, Customer service) · New KPI reporting tool · NFE Transformation Program - Sales and BI Subject Matter Expert |
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Ø DHL Express & DHL Aviation –
International Americas (based in Panama)
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2001 – 2010 |
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DHL
- Network Control Group - IA Data Compliance & Reporting –
promoted in June '06
Awarded by Network Global Business Process Area Management in honor and recognition of outstanding performance. Deployment Projects Team Member 2006 - 2007 · Data Warehouse and Business Intelligence Leader for the region. · Ensured all regional data met the defined global business rules and standards. · Provided data quality and performance reports to the DHL Aviation Americas Senior Management. · Supervised the countries of the region to meet the compliance goals. · Supported the Quality Control Center for performance improvement. |
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DHL - Information Systems Supervisor & Aviation
Network Data Steward – promoted in January '06
· In March 2006 I received special training in Belgium-Brussels with Global Network Management, preparing to be in charge of the Latin America Data Warehouse that is hosted in Europe. · Participated in the migration of new Global Business systems to the Latin America Air Network, created Compliance Reports and managed the performance of countries from the region. |
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DHL - Information Systems Supervisor – promoted in
June '03
· Led projects from the concept planning and analysis to the development and implementation of systems. · Reviewed and validated the backup and disaster recovery procedures of systems, applications, data and the media storing. · Established implementation procedures, guidelines and schedules for systems in each aviation entity of the region, ensuring software compatibility with regional and global standards. · Coordinated purchases of hardware, software and maintenance of equipment with service suppliers. · Administered employee accounts for doors access, phone calls, email, file servers, purchase orders, workforce central, dial-up, DHL LDAP Directory, ACL and audit for proper service request to delivery process. |
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DHL
- Information Systems Specialist – since January '01
Awarded by HR in recognition of support on multiple successful projects · Developed the billing, financial reporting, customer service, booking and warehouse shipments delivery system. · Provided technical support and maintenance to IT equipment and followed up with providers based on SLAs, ensuring there was 24x7 service and network infrastructure availability. · Proposed solutions, as well designed, developed, tested and implemented information systems. · Ensured there was a daily execution and successful completion of servers backup. · Reported anomalies and inappropriate computer asset usage. |
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Ø Independent - IT Consultant, Freelancer (based
in Panama)
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1993 - 2000 |
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· Computer hardware and equipment consulting services; Assembling and selling of computers; Networks design and cabling; Hard disks recovering; Securing networks from viruses; Web sites design (html); Servers administration, Hardware and Operating Systems support. |
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Skills
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- Leadership of local, regional, global and virtual teams |
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Courses
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Programa Universitario en Inteligencia
Artificial y Agentificación
Western Europe University - AI Learning Heroes |
2025-2026 |
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Advanced
Analytics (with Power BI, R, Python)
Universidad Nacional de Ingeniería
- Dirección de Estudios de Posgrado |
2020 |
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PMI
- Project Management Professional (35 PDU)
Simplilearn Solutions Pvt Ltd |
2020 |
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Robotic
Process Automation Solution Architecture
UiPath Academy |
2018 |
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RPA
Development Foundation Training
UiPath Academy |
2017 |
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Automation
Essentials & Robotic Process Automation exercises
WorkFusion - Automation Academy |
2016 |
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Amazon
Web Services - Introduction to Elastic Compute Cloud (EC2) and Elastic
MapReduce (EMR)
qwikLABS Inc. |
2016 |
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Apache
Cassandra Operations and Performance Tuning - Big Data
DataStax Academy |
2016 |
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DSE
Foundations of Apache Cassandra - Big Data
DataStax Academy |
2016 |
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MongoDB
Advanced Deployments and Operations - Big Data
MongoDB University |
2015 |
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MongoDB
for DBAs - Big Data
MongoDB University |
2015 |
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PMI
- Agile Project Management (21 PDU)
Simplilearn Solutions Pvt Ltd |
2014 |
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SAP
Business Suite 7
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2012 |
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PRINCE2
Project Management Training
pmIQ Limited, UK |
2012 |
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Oracle
BI 11g Create Analyses and Dashboards; and 11g Build Repositories
Oracle University |
2012 |
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Project
Management - DePICT PM101
DHL Supply Chain Europe |
2011 |
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First Choice
Initiative Champion (Six Sigma) Training
DHL Management Switzerland Ltd. |
2010 |
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School of
Leadership
Triunfa – Escuela de Negocios |
2007 |
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Linux Courses: Installation, Configuration; Network Servers and Samba
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2005 |
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Avaya Enterprise Communications
Server Administration
ECOMSA Telecomunicaciones,
S.A. |
2004 |
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Programming with
Microsoft Visual Basic .Net; ADO.Net
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2002-2003 |
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Structured
Wiring; and Macromedia
Dreamweaver Avanzado – New Horizons
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2002 |
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Programming;
Administering a Microsoft SQL Server 2000 Database
New Horizons |
2002 |
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Several Microsoft Operating System Courses, including:
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2001 |
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HP-UX System and
Network Administration – Executrain
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2001 |
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Professional Reference (Contact information available upon request)
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DHL Global Forwarding – Global Vice President Business
Performance Measurement
Texas, United States. |
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Deutsche Post DHL Corporate Centre – Associate
Director, First Choice and Change Management
Bonn, Germany.
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DHL Global Forwarding – Global SVP Head
of BPM & Operations
Bonn, Germany. |
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DHL Freight – Global Head of Reporting
& Performance Management
Bonn, Germany. |
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