Guillermo E. Lasso R. Bonn, Nordrhein-Westfalen, Germany info@GuillermoLasso.com		www.GuillermoLasso.com
Summary
	If you believe in service quality, customer satisfaction, cost reduction, business intelligence and performance improvement – all supported by Data and Information Technologies – then you are looking in the right place! I am 39 years old, with more than twenty three (23) years of experience working on information systems and computing technology, including nineteen (19) years with DHL. Presently working with Deutsche Post DHL at the DHL Freight Head Office as Senior Manager Data Warehouse & Business Intelligence. First Language: Spanish.  Second Language: English.  Learning: German
Titles
	Doctor in Projects - Artificial Intelligence, RPA, Data Analytics UNADE (Mexico) - Grupo IOE (Spain)		2020
	Master of International Commerce and Logistics Graduated with Honors Universidad Latina de Panamá (INCAE Business School network member)		2009
	Maestría en Administración Tecnológica de la Información (IT Management) Graduated as Cum Laude ULACIT – Laureate International Universities		2007
	Post grade in High Management Universidad Latina de Panamá (INCAE Business School network member)		2008
	Post grade of Administration and Information Technology ULACIT – Laureate International Universities		2007
	MCSE Certified Solutions Expert: Data Management and Analytics Microsoft Corporation		2016
	Microsoft Certified Solutions Associate: SQL Server 2012 Microsoft Corporation		2014
	PRINCE2 Certified. Foundation of Project Management United Kingdom's Office of Government Commerce		2013
	Oracle Database SQL Certified Expert Oracle Corporation		2012
	ITIL v3 Certified. Foundation of IT Service Management United Kingdom's Office of Government Commerce		2011
	Ms. Certified Business Intelligence Technology Specialist - SQL Server 2005 Microsoft Corporation		2009
	Superior Technician in Administrative Computer Science Cerpa International College		2007
	Licenciatura en Administración y Sistemas de Computación International University		2007
	Administrative and Accounting Computer Science Diploma Centro de Estudios Regionales de Panamá		2006
	Microsoft Office Specialist (MOUS) - Microsoft Access New Horizons – Microsoft		2002
	A+ Certified Professional CompTIA, IL United States		2001
	Certified Novell Administrator (CNA) Novell, MA United States		2000
	Técnico en Arquitectura e Instalación de Redes Centro de Adiestramiento y Soporte Técnico		2000
	Bachiller en Ciencias con Orientación en Contabilidad Colegio Bilingüe de Cerro Viento		1998
Experience
	Ø DHL Freight – Global Head Office (DHL Global Management GmbH)		Jan '12 - present
	DHL - BPM - Senior Manager, Data Warehouse & Business Intelligence also roles as BI Manager; IT Development and Data Mining Manager · Performance Management · Business Intelligence Strategy and projects roadmap planning · Business requirements analysis, process and solution design · Reporting Systems Development & Product Management · Process simplification and standardization · ETL, data modeling, master data and quality management, data warehousing · Cross functional BI Projects (e.g. Business Performance Scorecard, Quality Dashboard) and developers management · SAP CRM Data Quality Management · Connecting HR EOS (Employee Opinion Survey) & Business KPIs · Data Analytics Forecasting projects · Coaching, advising and sharing good practices
	Ø DHL Global Forwarding – Global Headquarters (DHL Global Management GmbH)		Jul '10 - Dec '11
	DHL - Global Performance Management & First Choice - Global Performance Measurement FC Master Champion Bronze certified (DP DHL Six Sigma) DePICT Project Management (DHL’s project management approach) · Global Sales Effectiveness KPIs - Standardization and reporting · Customer Improvement Program (CIP) - Global Performance Measurement Lead · Global Operational Reporting package (e.g. Ops, HR, Sales, CO2, Customer service) · New KPI reporting tool · NFE Transformation Program - Sales and BI Subject Matter Expert
	Ø DHL Express & DHL Aviation – International Americas (based in Panama)		2001 – 2010
	DHL - Network Control Group - IA Data Compliance & Reporting – promoted in June '06 Awarded by Network Global Business Process Area Management in honor and recognition of outstanding performance. Deployment Projects Team Member 2006 - 2007 · Data Warehouse and Business Intelligence Leader for the region. · Ensured all regional data met the defined global business rules and standards. · Provided data quality and performance reports to the DHL Aviation Americas Senior Management. · Supervised the countries of the region to meet the compliance goals. · Supported the Quality Control Center for performance improvement.
	DHL - Information Systems Supervisor & Aviation Network Data Steward – promoted in January '06 · In March 2006 I received special training in Belgium-Brussels with Global Network Management, preparing to be in charge of the Latin America Data Warehouse that is hosted in Europe. · Participated in the migration of new Global Business systems to the Latin America Air Network, created Compliance Reports and managed the performance of countries from the region.
	DHL - Information Systems Supervisor – promoted in June '03 · Led projects from the concept planning and analysis to the development and implementation of systems. · Reviewed and validated the backup and disaster recovery procedures of systems, applications, data and the media storing. · Established implementation procedures, guidelines and schedules for systems in each aviation entity of the region, ensuring software compatibility with regional and global standards. · Coordinated purchases of hardware, software and maintenance of equipment with service suppliers. · Administered employee accounts for doors access, phone calls, email, file servers, purchase orders, workforce central, dial-up, DHL LDAP Directory, ACL and audit for proper service request to delivery process.
	DHL - Information Systems Specialist – since January '01 Awarded by HR in recognition of support on multiple successful projects · Developed the billing, financial reporting, customer service, booking and warehouse shipments delivery system. · Provided technical support and maintenance to IT equipment and followed up with providers based on SLAs, ensuring there was 24x7 service and network infrastructure availability. · Proposed solutions, as well designed, developed, tested and implemented information systems. · Ensured there was a daily execution and successful completion of servers backup. · Reported anomalies and inappropriate computer asset usage.
	Ø Independent - IT Consultant, Freelancer (based in Panama)		1993 - 2000
	· Computer hardware and equipment consulting services; Assembling and selling of computers; Networks design and cabling; Hard disks recovering; Securing networks from viruses; Web sites design (html); Servers administration, Hardware and Operating Systems support.
Skills
	- Leadership of local, regional, global and virtual teams - Business Intelligence architecture, administration and tools (commercial and open source) - Big Data (for quick storage and ad-hoc analytics, real-time or batch, NoSQL databases) - Web Mastering (starting from domain name registration and server setup) - Database Administration (mainly MS. SQL [SSIS, SSRS, Report Builder, Power BI, SSAS, SSMS], Ms. Access, Oracle, MySQL, PostgreSQL, Spark, MongoDB, Hadoop, Apache Cassandra) - Data presentation (some from above, Cognos, Pentaho, OBIEE, Tableau, custom web coding, etc.) - Graphical design for web (Adobe Photoshop CS, GIMP) - eCommerce business solutions (commercial and open source) - Servers design, installation, configuration, administration, maintenance and migration (File, Email, DNS, DHCP, FTP, Firewall, Database, Web Server, Backup, Directory Services, VPN, …) - Microsoft Project, Visio, and open source planning and modeling (e.g. Data, BPMN) software - General Public License – Systems Implementations: Including Finance; ERP; CRM; Inventory with bar codes; Component Management Systems; Image Gallery and tracking; E-Learning; Support Incident Tracking; Helpdesk Trouble Tickets and so on. - Computer hardware (laptops, workstations, servers and handhelds) - Operating Systems: MS-DOS, All Windows Versions, Novell, Linux, BSD - Antivirus and Antispyware corporate solutions. - Systems data integration (XML, EDI, CSV, web services and customized communication) - Programming (ASP.Net, ADO.Net, VB.Net, C#, SQL, Batch, Javascript, Python, R, Machine learning, Unity, Silverlight, Mobile apps, etc.)
Courses
	Advanced Analytics (with Power BI, R, Python) Universidad Nacional de Ingeniería - Dirección de Estudios de Posgrado		2020
	PMI - Project Management Professional (35 PDU) Simplilearn Solutions Pvt Ltd		2020
	Robotic Process Automation Solution Architecture UiPath Academy		2018
	RPA Development Foundation Training UiPath Academy		2017
	Automation Essentials & Robotic Process Automation exercises WorkFusion - Automation Academy		2016
	Amazon Web Services - Introduction to Elastic Compute Cloud (EC2) and Elastic MapReduce (EMR) qwikLABS Inc.		2016
	Apache Cassandra Operations and Performance Tuning - Big Data DataStax Academy		2016
	DSE Foundations of Apache Cassandra - Big Data DataStax Academy		2016
	MongoDB Advanced Deployments and Operations - Big Data MongoDB University		2015
	MongoDB for DBAs - Big Data MongoDB University		2015
	PMI - Agile Project Management (21 PDU) Simplilearn Solutions Pvt Ltd		2014
	SAP Business Suite 7 Including: ERP, CRM, Product Lifecycle Management, Supply Chain Management, SRM Netwind Learning Center (Skillsoft), FL United States		2012
	PRINCE2 Project Management Training pmIQ Limited, UK		2012
	Oracle BI 11g Create Analyses and Dashboards; and 11g Build Repositories Oracle University		2012
	Project Management - DePICT PM101 DHL Supply Chain Europe		2011
	First Choice Initiative Champion (Six Sigma) Training DHL Management Switzerland Ltd.		2010
	School of Leadership Triunfa – Escuela de Negocios		2007
	Linux Courses: Installation, Configuration; Network Servers and Samba    DNS, Web and Email Servers; Routers and Linux Security Instituto Tecnológico de Computación		2005
	Avaya Enterprise Communications Server Administration ECOMSA Telecomunicaciones, S.A.		2004
	Programming with Microsoft Visual Basic .Net; ADO.Net Mastering Microsoft Visual Basic 6.0 Fundamentals New Horizons		2002-2003
	Structured Wiring; and Macromedia Dreamweaver Avanzado – New Horizons		2002
	Programming; Administering a Microsoft SQL Server 2000 Database New Horizons		2002
	Several Microsoft Operating System Courses, including:    Implementing and Administering Ms. Windows Active Directory    Implementing Ms. Win 2000 Pro and Server; Network Infrastructure New Horizons		2001
	HP-UX System and Network Administration – Executrain		2001
Professional Reference (Contact information available upon request)
	DHL Global Forwarding – Global Vice President Business Performance Measurement Texas, United States.
	Deutsche Post DHL Corporate Centre – Associate Director, First Choice and Change Management Bonn, Germany.
	DHL Global Forwarding – Global SVP Head of BPM & Operations Bonn, Germany.
	DHL Freight – Global Head of Reporting & Performance Management Bonn, Germany.